Returns & Refund Policy

At Andywawa UK, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Returns & Refund Policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

A return request must be submitted within 25 days of the delivery date.
The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be included.
The item must not show signs of wear, damage, washing, or alteration.

Returns that do not meet these requirements may not be accepted.

How to Request a Return

To request a return, please contact our customer support team at:

Email: contact@andywawauk.store

Please include the following information:

Order Number
Customer Name
Reason for the return
Clear photos of the item

Once your request has been reviewed, we will provide instructions if your return is approved.

Return Time Frame

Return requests must be submitted within 25 days of the delivery date.

Requests received after this period may not qualify for a return or refund.

Return Shipping

For approved returns, customers are responsible for return shipping costs unless:

The item arrived damaged.
The item is defective.
An incorrect item was received.

Original shipping charges are non-refundable unless required by applicable law.

Customers are responsible for arranging return shipping unless otherwise instructed by Andywawa UK.

Return Inspection

Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.

During inspection, we will verify that:

The item is unused and in its original condition.
All original tags, packaging, and accessories are included.
The item is free from damage caused after delivery.

Refunds will only be approved after the returned item successfully passes inspection.

Exchanges

At this time, Andywawa UK does not offer direct product exchanges.

If you would like a different size, colour, or item, please return the original product (if eligible) and place a new order through our website.

Restocking Fees

We do not charge any restocking fees for approved returns.

Non-Returnable Items

The following items cannot be returned:

Items returned more than 25 days after delivery.
Used, worn, washed, or damaged items.
Items without their original packaging, tags, or accessories.
Clearance, final sale, or non-returnable items clearly marked at the time of purchase.
Gift cards (if applicable).