Shipping Policy

Thank you for shopping with Andywawa UK. We are committed to providing a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

Shipping Locations

Andywawa UK currently ships within the United Kingdom only.

At this time, we do not offer international shipping. Orders can only be delivered to valid addresses within the United Kingdom.

Please ensure that all shipping information entered during checkout is accurate and complete to help avoid delays or failed deliveries.

Business Hours

Our customer support and order processing hours are:

Monday – Friday
09:00 AM – 5:00 PM (GMT+1:00)

Orders placed outside our business hours, including weekends and public holidays, will be processed on the next available business day.

Order Processing Schedule

Once your order has been successfully placed, it will enter our processing queue.

Orders placed during business hours will begin processing according to our standard fulfilment schedule.
Orders placed after 5:00 PM (GMT+1:00) will begin processing on the next business day.
Orders placed on Saturdays, Sundays, or UK public holidays will begin processing on the next working day.

Every order is reviewed before shipment to help ensure the correct items are prepared for dispatch.

Processing Time

After your payment has been successfully received and verified, orders are generally processed within:

2–3 Business Days

During this time we will:

Verify your order information.
Confirm payment.
Prepare and pack your items.
Complete quality checks where required.
Arrange shipment with our delivery partner.

Please note that processing time does not include delivery time.

Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time is:

5–8 Business Days

Delivery times may vary depending on your delivery location, courier operations, weather conditions, and seasonal demand.

Estimated Total Delivery Time

The estimated time from placing your order until delivery is:

7–11 Business Days

This estimate includes:

Processing Time: 2–3 Business Days
Delivery Time: 5–8 Business Days

Please note that these are estimated timeframes and are not guaranteed.

Shipping Charges

A flat shipping fee of £17.00 is charged for each order.

The shipping charge will be clearly displayed during checkout before payment is completed. Customers will have the opportunity to review the full order total, including shipping costs, before confirming their purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow 24–48 hours after dispatch for tracking information to become active on the courier's website.

Tracking updates are provided by the shipping carrier and may take some time to appear.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing your purchase, please verify:

Full Name
Delivery Address
Postcode
Apartment or Flat Number (if applicable)
Email Address
Contact Number

Andywawa UK is not responsible for delays, failed deliveries, additional shipping charges, or lost parcels resulting from incorrect or incomplete information provided by the customer.

Delivery Delays

While we work hard to ensure orders are delivered within the estimated timeframe, delivery schedules may occasionally be affected by circumstances outside our control.

Possible reasons include:

Courier delays
Severe weather conditions
Public holidays
High seasonal shipping volumes
Transport disruptions
Other unforeseen circumstances

If your order has experienced a significant delay, please contact our customer support team. We will review your shipment and assist where possible.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost during transit, please contact us as soon as possible.

To help us investigate your request, please include:

Your Order Number
Your Full Name
A description of the issue
Photos of the damaged packaging or products (if applicable)

We will review the information provided and work with the courier to determine the appropriate next steps.

Failed Delivery Attempts

If a delivery cannot be completed because no one is available to receive the parcel or the address provided is incorrect, the courier may attempt another delivery or return the parcel.

Additional shipping charges may apply if an order must be re-shipped due to incorrect delivery information provided by the customer.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request; however, once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.